Providing Resolution and further support to Customers on their Queries and issues
Responsible for successful execution of Automation
Educating Customers to ensure comfort in usage of Product/Utilities
Duties and responsibilities
The primary responsibilities will involve,
Resolving all types of customer queries / issues
Understanding & responding to customer queries / issues over phone or email / ticketing system
Provide product trainings / demos to the customers
Execute Automation Channel on behalf of our customers
Setup necessary configurations for our clients so that they use our product.
Analyze and identify process changes or product automation / enhancements required & suggest if any.
Monitor internal alerts and raise alarm for critical issues.
Be available at flexible shift timings for best customer experience
Helping 1st level team members for faster and efficient resolution of queries/issues.
Anticipating the future problems based on existing problems and getting it fixed permanently.
Identifying and implementing technical ways to reduce manual efforts.
Linux, DNS,HTML and mails
Minimum 3 years of experience in customer support.
1-2 years of experience in Linux
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Desired Candidate Profile
Netcore Solutions Pvt Ltd
Contact Company:Netcore Solutions Pvt Ltd