Chat Support - Customer Success Manager

3 - 7 Years
Mumbai

Job Description

Roles and Responsibilities:
Responsible for answering and addressing customer queries through chat.
Answering 3-4 chats simultaneously in a professional manner to provide information about products & services.
Understanding customer requirements, Providing the right customer experience.

Desired Profile :
Excellent written communication, e-mail etiquette,
persuasive skills, service orientation, Integrity.
Knowledge of customer service principles and practices.
Customer service orientation.
Ability to understand the queries of the customers and
active problem-solving skills.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Client/Server Programming

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Netcore Solutions Pvt Ltd

Netcore is India’s leading Marketing Automation Company that offers solutions for enterprises that redefine Digital Marketing & Enterprise Communication. One of the pioneers of Email Marketing and the largest Marketing Automation solution provider in India.Netcore was established in 1998 by Mr. Rajesh Jain, a dotcom billionaire. Netcore’s digital marketing suite includes Promotional and Transactional Email Marketing, Mobile Marketing and Marketing Automation solutions. Netcore’s enterprise communication suite includes on premise & on-cloud messaging, archiving solutions.With an industry expertise of over 17+ years, Netcore serves a strong base of 3000+ enterprises across industry vertical, like Godrej, HDFC, Kotak, Axis Bank, ICICI Bank, UTI, Facebook, Reliance, Jabong, Vodafone, ITC, OLA, Pfizer, EaseMyTrip, OLX and more. Netcore with its'​ innovative marketing technology delivers 4 Billion Emails a month, creating 6 Billion Customer Connects (email/SMS/voice).
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Contact Company:Netcore Solutions Pvt Ltd