Roles and Responsibilities:
Responsible for answering and addressing customer queries through chat.
Answering 3-4 chats simultaneously in a professional manner to provide information about products & services.
Understanding customer requirements, Providing the right customer experience.
Desired Profile :
Excellent written communication, e-mail etiquette,
persuasive skills, service orientation, Integrity.
Knowledge of customer service principles and practices.
Customer service orientation.
Ability to understand the queries of the customers and
active problem-solving skills.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Client/Server Programming
Role:Technical Support Engineer
Desired Candidate ProfilePlease refer to the Job description above
Netcore Solutions Pvt Ltd
Netcore is Indiaâs leading Marketing Automation Company that offers solutions for enterprises that redefine Digital Marketing & Enterprise Communication. One of the pioneers of Email Marketing and the largest Marketing Automation solution provider in India.Netcore was established in 1998 by Mr. Rajesh Jain, a dotcom billionaire. Netcoreâs digital marketing suite includes Promotional and Transactional Email Marketing, Mobile Marketing and Marketing Automation solutions. Netcoreâs enterprise communication suite includes on premise & on-cloud messaging, archiving solutions.With an industry expertise of over 17+ years, Netcore serves a strong base of 3000+ enterprises across industry vertical, like Godrej, HDFC, Kotak, Axis Bank, ICICI Bank, UTI, Facebook, Reliance, Jabong, Vodafone, ITC, OLA, Pfizer, EaseMyTrip, OLX and more. Netcore with its'â innovative marketing technology delivers 4 Billion Emails a month, creating 6 Billion Customer Connects (email/SMS/voice).