Incident Management - US Market

3 - 6 Years
Mumbai

Job Description

Job purpose

Providing Support to Customers on their Queries
Responsible for successful execution of Automation Journeys and Other Channels
Educating Customers to ensure comfort in usage of Product/Utilities


Duties and responsibilities

The primary responsibilities will involve,

Maintain professional with customers and provide optimal services to same.
Assist and coordinate with customers to prepare marketing campaigns.
Perform tests and ensure precision in campaign implementation.
Understanding & responding to primary level customer queries / issues over phone or email / ticketing system
Analyze and identify process changes required & suggest if any.
Monitor internal alerts and raise alarm for critical issues.
Be available at flexible shift timings for best customer experience

Qualifications

Qualifications include:

Education


Graduation from a recognized university in any stream, IT stream will have priority.


Specialized Knowledge


Good to have knowledge of Email
Professional Certification


Skills


The candidate should have excellent spoken and written communication skills along with listening skills
Microsoft Excel/ Openoffice Calc, Powerpoint knowledge to draft and share reports

Experience


An experience of 3-5 years in customer support and Execution of Automation campaign is preferred

Attitude / Other characteristics such as personal characteristics

Disciplined
Eye for details
Analytical mindset
Team player
Work under strict timelines

Working conditions

Regular work timings would be of 9 hrs on everyday basis in shifts.
If required the candidate will have to work on Weekends for which comp off would be provided.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Netcore Solutions Pvt Ltd

Netcore is India’s leading Marketing Automation Company that offers solutions for enterprises that redefine Digital Marketing & Enterprise Communication. One of the pioneers of Email Marketing and the largest Marketing Automation solution provider in India.Netcore was established in 1998 by Mr. Rajesh Jain, a dotcom billionaire. Netcore’s digital marketing suite includes Promotional and Transactional Email Marketing, Mobile Marketing and Marketing Automation solutions. Netcore’s enterprise communication suite includes on premise & on-cloud messaging, archiving solutions.With an industry expertise of over 17+ years, Netcore serves a strong base of 3000+ enterprises across industry vertical, like Godrej, HDFC, Kotak, Axis Bank, ICICI Bank, UTI, Facebook, Reliance, Jabong, Vodafone, ITC, OLA, Pfizer, EaseMyTrip, OLX and more. Netcore with its'​ innovative marketing technology delivers 4 Billion Emails a month, creating 6 Billion Customer Connects (email/SMS/voice).
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Contact Company:Netcore Solutions Pvt Ltd